Privacy Policy

Effective July 27, 2014


TRUSTe European Safe Harbor certification



This privacy policy describes how The Republic of Tea collects and uses the personal information you provide on our Web site: www.republicoftea.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This policy was last updated in August, 2014.

The Republic of Tea has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, www.republicoftea.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at citizenhelp@republicoftea.com or via phone at 800-298-4832. If you are not satisfied with our response you can contact TRUSTe here.

The Republic of Tea complies with the U.S. -E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. The Republic of Tea has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforement. To learn more about the Safe Harbor program, and to view The Republic of Tea's certification, please visit here.

We collect the following personal information from you:
  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
We also collect the following information from you:
  • Information about your business such as company name, company size, business type
  • Demographic information such as zip code
We use this information to:
  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a catalog
  • Send you a newsletter
  • Send you marketing communications
  • Administer contests and sweepstakes you entered, and notify you if you won
  • Respond to your questions and concerns

If you choose to send a product to a different recipient, we will also collect that person’s name, shipping address, phone number and email address. We [store/ do not store] this information for the sole purpose of completing your order and will not use this collected third party information for any other purpose. Your friend may contact us at citizenhelp@republicoftea.com to request that we remove this information from our database.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

How does The Republic of Tea safeguard my personal information?

The Republic of Tea has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special secured access rights. When you place orders or access your personal information, your session will be over a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in The Republic of Tea's database. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at citizenhelp@republicoftea.com.

Security

Our website is secured by Verisign. Click the seal below to find out more info.

Does The Republic of Tea provide a way to update or remove personal information?

The Republic of Tea provides a my account feature on our website which allows you to modify, delete and/or remove most of your personal information. This page can be accessed by clicking the my account link at the top and bottom of every page on the site or by emailing our Customer Support at citizenhelp@republicoftea.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 10 days.
Rest assured that all of your information within your account is secure and accessible only by you or limited The Republic of Tea personnel.

How does The Republic of Tea use my e-mail address?

Your e-mail address is used to create and identify your account on The Republic of Tea. Your e-mail address is also used by The Republic of Tea to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. With your permission, we may also use your e-mail address to notify you about important functionality changes to the Web site, new tea products and special offers or promo code coupons that we think you'll find valuable.
If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers, newsletters and promotions. You may also unsubscribe from this kind of email by visiting our unsubscribe page and entering your email address.

Does The Republic of Tea use "cookies"?

A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. The cookie holds information a site may need to personalize your experience and to gather web site statistical data, such as which pages are visited, the internet provider's domain name and country that our visitors come from (e.g. "aol.com" or "msn.com") and the addresses of the sites visited immediately before coming to and immediately after leaving The Republic of Tea.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your "clickstream" activity (i.e., the paths take by visitors to our site as they move from page to page). Cookies do not capture your individual email address or any private information about you.

The Republic of Tea may use third-party companies to provide tracking and analysis of information and data collected from visitors to our web site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and The Republic of Tea reserves the right to provide that information and data to these third parties.
The use of cookies and action tags by these third-party companies is covered by our privacy policy. We do not have access or control over these cookies. To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Even without accepting a cookie, you can still access most of the features on The Republic of Tea.

Behavioral Targeting/Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Widgets

Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. For instance, our site may allow social media platforms, such as Facebook®, Twitter®, and Pinterest® to host plug-ins or Widgets on our Web site. These social media platforms’ data collection and handling practices are defined by those platforms, and not by this Web site. Information collected by these Widgets is governed by the privacy policy of the company that created it, and not by The Republic of Tea.

Links to 3rd Party Sites

Our site includes links to other Web sites whose privacy practices may differ from those of The Republic of Tea. For example, we allow social media platforms, such as Facebook®, Twitter®, and Pinterest® to host “share,” “like,” or similar buttons that collect data on our Web site. These social media platforms’ data collection and handling practices are defined by those platforms, and not by this Web site. If you submit personal information to any of those sites, your information is governed by their privacy policies, and not by The Republic of Tea’s Privacy Policy. We encourage you to carefully read the privacy policy of any Web site you visit.

Compliance With California Online Privacy Protection Act.

Neither The Republic of Tea, nor our Web site, respond to Web browser “do not track” signals or other mechanisms that provide users with the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and/or across third-party websites or online services. To the best of our knowledge, no third parties are collecting personally identifiable information about your online activities over time and across different websites when you use this Web site.

Blogs

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How can you remove your name from our direct mail or email list?

To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions. Alternately, if you have created an account with The Republic of Tea, you can also remove your email address from our list of addresses that receive information about new products, service, sales and promotions by unchecking "Email Me" while placing your next order. You may also unsubscribe from our email list by visiting our unsubscribe page and entering your email address.
PLEASE NOTE: It can take up to 8 days to process this request so you may get another email from us. Thank you in advance for your understanding.

How to Unsubscribe from The Republic of Tea's Direct Mail (Physical Mail) Program:

Visit our contact page and send a message to our Minister of Citizen Satisfaction. Please include your name and mailing address. You may also request to be removed by calling 800-298-4832.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at citizenhelp@republicoftea.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Legal

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If The Republic of Tea is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Your Consent

You acknowledge that this privacy policy is part of the terms of use and you agree that using this site signifies your assent to The Republic of Tea's privacy policy. The Republic of Tea reserves the right to change the terms of use, including this privacy policy, at any time, without advanced notice.
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

The Republic of Tea
5 Hamilton Landing Suite 100
Novato, CA 94949