Frequently Asked Questions

1) What is Sip by Sip Auto Ship?

Sip by Sip Auto Ship is the most convenient way to get your favorite teas from The Republic of Tea. We automatically ship your favorite teas based on the frequency you choose. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your favorite tea and we will take it from there.

We designed this hassle-free program for our citizens so that you can truly enjoy the Sip by Sip rather than Gulp by Gulp Lifestyle. We send an email reminder ten days before each order ships. You can change your delivery frequency, next order date or quantity anytime by visiting the My Account section of www.republicoftea.com. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date, and you can cancel at any time.


2) What are the benefits of Sip by Sip Auto Ship?

Signing up for Sip by Sip Auto Ship is the easiest and most convenient way to purchase and enjoy our premium teas and herbs. When you sign up, you can choose exactly what teas you want shipped to your home or office, and how frequently you want them delivered. You will also only be charged once we ship them to you. Sip by Sip Auto Ship allows you to enjoy an array of benefits:

  • You can add any teas or items to your regularly scheduled Sip by Sip Auto Ship orders
  • You don't have to worry about re-ordering - we do the work for you at your desired frequency
  • Your favorite teas and herbs will be delivered right to your doorstep

3) How do I create a Sip by Sip Auto Ship account?

Making a Sip by Sip Auto Ship account is easy; it can be done while browsing on the product page, on the Wish List page, or on the shopping cart page when you are shopping on our website. To join, simply select the Sip by Sip Auto Ship option for your desired tea, select your preferred shipment frequency, then check out as normal.


4) What will happen after I create a Sip by Sip Auto Ship Account?

After you create a Sip by Sip Auto Ship account, you will receive an email confirmation. This email will include a link to your account where you can manage your future orders and Auto Ship information.

We will place your orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each Auto Ship order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Sip by Sip Auto Ship account, such as if your tea is discontinued or out of stock, if you cancel your Auto Ship, or confirmation when an order places successfully.


5) How do I make changes to my Sip by Sip Auto Ship deliveries?

Once you have joined, Sip by Sip Auto Ship, it is easy to manage. You can change your next order date, skip an order, change your selected frequency or cancel an Auto Ship by visiting 'Manage Sip by Sip Auto Ship' located in the My Account section of www.republicoftea.com. Please allow up to 24 hours for modifications or cancellations to be processed.

Change a Ship Date

  • To change your next ship date, please visit the 'My Next Order' tab of the My Sip by Sip Auto Ship page and click the "Change" link near the next ship date and select the new date for your order. This will change the ship date for the entire order.

    If a Sip by Sip Auto Ship order contains multiple teas and you would only like to change the ship date of a single tea, please visit the 'My Auto Ship Teas' tab of the My Sip by Sip Auto Ship page and identify the individual tea you would like to modify. Please click the next ship date for the individual tea and select your desired next ship date from the pop-up calendar. Please allow up to 24 hours for modifications to be processed.
Skip a Delivery
  • To skip an order, please visit the 'My Next Order' tab of the My Sip by Sip Auto Ship page and click the "Skip" link near the next ship date to skip the entire order. Please allow up to 24 hours for modifications to be processed.
Change Shipment Frequency
  • To modify the delivery frequency, please visit the 'My Auto Ship Teas' tab. On this tab, the current delivery frequency is displayed next to each tea in a drop-down menu. To change the delivery frequency for an individual Auto Ship tea, simply click the arrow of the frequency drop-down next to the tea you would like to modify, and select your next desired frequency from the pull-down menu. Please allow up to 24 hours for modifications to be processed.
Cancel Auto Ship
  • To cancel an Auto Ship tea, please visit the 'My Auto Ship Teas' tab of the My Sip by Sip Auto Ship page and simply click the cancel link under the tea quantity. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've chosen 'Cancel Now', your Auto Ship will be cancelled and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 24 hours for cancellations to be processed.

6) How do I make changes to My Sip by Sip Auto Ship account information?

To review or modify your Sip by Sip Auto Ship account information, please visit 'Manage Sip by Sip Auto Ship' located in the My Account section of www.republicoftea.com. You can change your shipping address, billing address, or payment information for an individual order or at the AutoShip tea level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.

  • To change your shipping address, please click the "Change" link next to the current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address.
  • To change your billing address, please click the "Change" link next to the current billing address. This will prompt a pop-up window where you will be able to enter your new billing address.
  • To change your payment information, please click the "Change" link next to the current payment info. This will prompt a pop-up window where you will be able to enter your new payment information.
Please allow up to 24 hours for modifications or cancellations to be processed.


7) What is the difference between the 'My Next Order' and 'My Auto Ship Teas' tabs?

The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual tea scheduled for Auto Ship if the teas have the same order date, shipping address, billing address, and payment information.

The 'My Auto Ship Teas' tab displays individual Auto Ship teas and all associated details for that individual Auto Ship including next order date, delivery frequency, quantity, shipping address, billing address, and payment information. Individual Sip by Sip Auto Ship teas can all have different account information or you can make the account information the same for all Sip by Sip Auto Ship teas you receive.

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