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The Loyal Citizen Program Terms and Conditions

The Loyal Citizen Program (the “Program”) is designed to help you (“Citizen”) get the most out of your patronization of The Republic of Tea. We reward you for doing the things you already do: shop on www.republicoftea.com (the “Site”), and refer friends to The Republic of Tea. Best of all, you can redeem the Tea Leaf Rewards you earn to receive select full-size products or a $10 off Tea Bill Gift Certificate!

The following terms and conditions (these “Loyal Citizen Program Terms and Conditions”) contain important information regarding the Program. Please read the following Loyal Citizen Program Terms and Conditions carefully. The Site Terms of Use [http://www.republicoftea.com/terms-of-use/a/cs4/] are fully incorporated into the Loyal Citizen Program Terms and Conditions. You agree to the Loyal Citizen Program Terms and Conditions and the Site Terms of Use by enrolling in the Program. You enroll in the Program by signing up for a Republic of Tea account. These Loyal Citizen Program Terms and Conditions and Site Terms of Use are a binding agreement between you and The Republic of Tea. If you do not agree to the Loyal Citizen Program Terms and Conditions or the Site Terms of Use, do not enroll in the Program. In the event of any conflict between the Site Terms of Use [http://www.republicoftea.com/terms-of-use/a/cs4/] and the Loyal Citizen Program Terms and Conditions, the Loyal Citizen Program Terms and Conditions control.

To the extent permitted by law, The Republic of Tea reserves the right to change, modify, and/ or eliminate the Loyal Citizen Program and/ or these Loyal Citizen Program Terms and Conditions or any portion of them at any time at its sole discretion. Any changes or modifications will be effective immediately upon posting any changes or modifications to The Republic of Tea.com, and you waive any right to receive specific notice of any such changes, modifications, or eliminations, so it is important to check the Loyal Citizen Program Terms and Conditions periodically. Participation in the Program or redemption of Rewards is considered acceptance of these Loyal Citizen Program Terms and Conditions and any modified terms included therein.

Program Period

This Program will continue until terminated, suspended, modified, or converted to another rewards program by The Republic of Tea (the "Program Period").

Eligibility

To become a Citizen of the Program, you must be 18 years of age or older. To enroll in the Program, you simply need to have registered for a The Republic of Tea account at https://www.republicoftea.com/signin.aspx. You do not need to have a subscription to earn Rewards in the Program. Only retail consumers may register to become a Citizen of the Program, and only one account for each individual is permitted. There is no membership fee to become a Citizen of the Program.

Earning The Republic of Tea Rewards

Once you have become a Citizen, you can begin racking up The Republic of Tea’s Tea Leaf Rewards (“Rewards”) the following ways:

  • Create an Account – by just creating an on line account you earn 200 Rewards
  • Shop, shop — every time you make a purchase from our online shop (the “Shop”) you earn Rewards for every whole $1 spent per order (excluding tax, shipping charges and fees).* Make sure to log in to your account to ensure you earn points for your purchases.
  • Refer friends —To refer a new Citizen, sign in or create an account. From the 'My Account' section, navigate to 'Refer a Citizen' using the tabs on the left. In this section, you can refer a friend by sending an email, sharing on Facebook and Twitter, or generating your own unique link to share. Your referred friend(s) will receive $10 off their first purchase of $25 of more if they are a new Citizen and if they make a purchase using your referral link. The referrer will also receive $10 off a purchase of $25 or more if the referred friend is a new Citizen and if the referred friend makes a purchase of $25 or more using the referrer's referral link.
  • To earn $10 off your purchase of $25 or more, the new Citizen you referred must click through the link you shared, and make a purchase. The $10 off promotion is only awarded to you if the referred Citizen has not purchased with www.republicoftea.com in the past.
  • Please note, it may take up to 10 business days for Tea Leaf Rewards earned by referring a new Citizen to process and update in your account.

It's easy to earn Tea Leaf Rewards! Rewards are automatically added to your account when you are logged in.
*Tea Leaf Rewards earned by making a purchase remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges.

Upon notice, The Republic of Tea reserves the right to suspend, terminate, revalue or modify, without liability to Citizens, all or part of the Rewards’ value structure and offers and any merchandise or service. Notice will be provided by posting an update on the Site. The Republic of Tea reserves the right to adjudicate all Rewards discrepancies in its sole discretion, and the Citizens agree to abide by any such adjudication. You can check your The Republic of Tea Rewards balance on your account page [https://www.republicoftea.com/signin.aspx].

The Republic of Tea Rewards Redemption

The Rewards are redeemable for a $10 off Tea Bill Gift Certificate or towards purchases of selected full-size products identified on the Site on the Loyal Citizen Program tab within your account page. [https://www.republicoftea.com/signin.aspx]. You can redeem your Rewards during the checkout process as described below. Rewards cannot be purchased and are not transferable.

To redeem your Rewards, simply add items to your cart specified in the Loyal Citizen Program Tab within your account.

Rewards are available for redemption for the purchase of the selected products only while supplies last. Product quantities may be limited. If you choose to apply Rewards to your purchase, you will not able to select the amount of your Rewards that are applied to the order. If you have more Rewards than are necessary to complete a purchase, the appropriate number of Rewards will be applied and deducted from your account to complete the purchase; Rewards not needed to complete the purchase will remain in your account.

Refunds & Returns

Any items received as a result of Rewards redemption may only be exchanged for another available select item or a refund of the applicable Rewards redeemed for such item (not cash or credit). Purchases made with Rewards will ship in the normal course of business. Customers must pay the shipping of return items for all exchanges of select items obtained with Rewards.
Rewards earned via purchases made by card on the Site will be rescinded in the event that such purchase is returned.

The Republic of Tea Rewards Minimums And Maximum

You cannot redeem Rewards for more than the total amount of your purchase. Rewards are not redeemable for cash.

The Republic of Tea Rewards Balance

You can always check your The Republic of Tea Point balance in your account page (https://www.republicoftea.com/signin.aspx)

The Republic of Tea Rewards Expiration

Tea Leaf Rewards will expire after 12 months of inactivity. You must make a purchase or successfully refer a new Citizen every 12 months to keep your Loyal Citizen account active. The Republic of Tea will not replace lost, stolen, or expired Rewards.

Rejection of Rewards

Rewards may be rejected for the following reasons:

  • Your Tea Leaf Rewards may be rejected if the person you referred is an existing customer.
  • Your Tea Leaf Rewards may be rejected if you have exceeded the allowable frequency. To see frequency caps on purchases, sign in (https://www.republicoftea.com/signin.aspx) to your account. From the 'My Account' section, navigate to 'Loyal Citizen Program' using the tabs on the left. In this section, select the 'Earn Tea Leaf Rewards' tab to see how often Tea Leaf Rewards can be earned.

If you have questions regarding rejected Tea Leaf Rewards, please contact Citizen Services (http://www.republicoftea.com/contact-us/a/cs2/). Our Citizen Services TEAm is available to assist with the Loyal Citizen Program Monday-Friday from 8am-5pm Central Time.

Reward Conditions

Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Citizen. Citizens are solely responsible for reporting such items on their tax returns and paying any associated tax liability. Citizens may not assign or transfer any Rewards. The Republic of Tea makes no warranty in any respect as to any Rewards, merchandise or service available within the Program.

Unauthorized Access

The Republic of Tea is not responsible for any unauthorized access of your Account or any unauthorized use of any Rewards associated with your Account. If you believe any such unauthorized access or use has occurred, you should notify Citizen Services immediately at (800) 298.4TEA (4832) or citizenhelp@republicoftea.com. Upon receipt of such notification, we will help you to set up a new account and transfer your existing Rewards (if any).

Privacy

The information we collect in connection with the Loyal Citizens Program will be treated in compliance with our Privacy Policy [http://www.republicoftea.com/privacy-policy/a/cs3/]. We do not share your personal information with third parties, only with our service partners who need the information to run help us run our Loyal Citizens Program. The Republic of Tea may share your information and information you submit referring Friends with third parties as described in our Privacy Policy.

Communications

You agree to receive communications from The Republic of Tea, including emails and notifications, regarding the Program and concerning offers and promotions that may be of interest to you. You may opt out of receiving communications by clicking the link on the bottom of each email. You are responsible for keeping your contact information up to date. The Republic of Tea is not responsible for communications lost due to change of your address or contact information.

Termination by The Republic of Tea

The Republic of Tea may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward. The Republic of Tea may, in its sole and absolute discretion, terminate or suspend any Citizen’s participation in the Program for breach of these Loyal Citizen Program Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Loyal Citizen Program Terms and Conditions. The Republic of Tea reserves the right at its sole discretion to prohibit any Citizen from participating in any aspect of the Program if The Republic of Tea deems or suspects that such Citizen has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Loyal Citizen Program Terms and Conditions; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any fraudulent, potentially fraudulent, behavior or activity. Any decision The Republic of Tea makes relating to termination or suspension of any Citizen participation in the Program shall be final and binding in all respects. The Republic of Tea shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Loyal Citizen Program Terms and Conditions or intent of these Loyal Citizen Program Terms and Conditions.

Cancellation of Your Membership in the Program

You may cancel your membership in the Program at any time by contacting Citizen Services at (800) 298.4TEA (4832) or citizenhelp@republicoftea.com to delete your account. If you cancel your membership in the Program, you will lose all accumulated Rewards.

Release

Except for willful misconduct or gross negligence on the part of The Republic of Tea, by participating in the Program, Citizens release The Republic of Tea, its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from liability for any loss, harm, damages, cost or expense, arising out of or in any way connected to the Program or the use of any Rewards.

Indemnification

Citizens agree to indemnify, defend and hold The Republic of Tea and its representatives, employees, and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by Citizen of any of these Loyal Citizens’ Program Terms and Conditions or any violation by Citizen of applicable law.

Governing Law

The laws of the State of California shall govern these Loyal Citizens’ Program Terms and Conditions. Citizen hereby expressly consents to exclusive jurisdiction and venue in the courts located in California for all matters arising in connection with these Loyal Citizens’ Program Terms and Conditions or Citizen’s participation in the Program.

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