Frequently Asked Questions

 

1) What is the Loyal Citizen Program?

The Republic of Tea's Loyal Citizen program awards citizens with Tea Leaf Rewards, which can be used to redeem free products. The program is only available to Citizens who have an account at www.republicoftea.com. Tea Leaf Rewards can be earned on all purchases made on or after March 29, 2017.

 

2) How do I earn Tea Leaf Rewards?

It's easy to earn Tea Leaf Rewards! Rewards are automatically added to your account when you are logged in. You can earn rewards the following ways:

  • Making a purchase: Earn 10 Tea Leaf Rewards for every $1 spent at www.republicoftea.com*
  • Create an account: Earn 200 Tea Leaf Rewards when you create an account at www.republicoftea.com
  • Purchase a bulk bag: Earn 10 Tea Leaf Rewards for every $1 spent on bulk bags at www.republicoftea.com

*Tea Leaf Rewards earned by making a purchase remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges.

 

3) What can I redeem with Tea Leaf Rewards?

You can redeem your Tea Leaf Rewards for dollars off your bill.

 

4) How do I access the Loyal Citizen Program and review my Tea Leaf Rewards?

To access to the Loyal Citizen Program, sign in or create an account. From the 'My Account' section, navigate to 'Loyal Citizen Program' using the tabs on the left.

 

5) How do I redeem my Tea Leaf Rewards?

To redeem your Tea Leaf Rewards, sign in to your account. In the Payment Information section during the checkout process, you will be given an option to redeem your points by applying them to your order for a discount on your order total.

 

6) How do I refer a new Citizen?

To refer a new Citizen, sign in or create an account. To refer a new Citizen, sign in or create an account. From the 'My Account' section, navigate to 'Loyal Citizen Program' using the tabs on the left. Under the ‘Earn Points’ click on ‘Refer a Citizen’ to refer a friend by sending an email, sharing on Facebook and Twitter, or generating your own unique link to share.

To earn $10 off your purchase of $25 or more, the new Citizen must click through the link you shared, and make a purchase. The $10 off promotion is only awarded if the referred Citizen has not purchased with www.republicoftea.com in the past.

Please note, it may take up to 10 business days for Tea Leaf Rewards earned by referring a new Citizen to process and update in your account.

 

7) Why are my Tea Leaf Rewards in 'pending' status?

Tea Leaf Rewards earned by making a purchase remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges. The Tea Leaf Rewards can be redeemed after 30 days.

 

8) Will I earn Tea Leaf Rewards for my Sip by Sip Auto Ship deliveries?

Yes, you will earn 10 Tea Leaf Rewards for every $1 spent and 10 points on every $1 spent on bulk bags in Sip by Sip Auto Ship deliveries. Points earned through Sip by Sip Auto Ship may take up to 5 business days to update in your account. Points will remain in 'pending' status for 30 days after the purchase to allow for returns and/or exchanges. Unfortunately, points cannot be added to Sip by Sip auto shipments.

 

9) Will my Tea Leaf Rewards expire?

Tea Leaf Rewards will expire after 12 months of inactivity. You must make a purchase, write a review, or successfully refer a new Citizen every 12 months to keep your Loyal Citizen account active. To successfully refer a new Citizen, he or she must click through the link you shared, create an account and make a purchase.

 

10) Can I earn Tea Leaf Rewards for my past purchases?

Tea Leaf Rewards can be earned on all purchases made on or after March 29, 2017.

 

11) Can I earn rewards if I checked out as a guest (without signing into my account)?

Yes. If you checked out as a guest, and do not have an existing account at www.republicoftea.com, please create an account using the same email that was used for the billing address* on your order. Tea Leaf Rewards earned from your purchase will automatically be added to your account.

 

If you checked out as a guest and have an existing account at www.republicoftea.com, your Tea Leaf Rewards will automatically be added if you completed your purchase using the same email address as the one listed on your account.

 

*If you checked out as a guest and placed an order using Amazon Pay or PayPal, your Tea Leaf Rewards will be linked with the emailed registered to your Amazon or PayPal account.

 

If you made a purchase using a different email, please note Tea Leaf Rewards are tied to your email address and cannot be transferred.

 

For assistance, please contact Citizen Services. Our Citizen Services TEAm is available to answer questions on the Loyal Citizen Program Monday-Friday from 8am-5pm Central Time.

 

12) Why were my Tea Leaf Rewards rejected?

Your Tea Leaf Rewards may be rejected for the following reasons:

  • Your Tea Leaf Rewards may be rejected if the person you referred is an existing customer.

If you have questions regarding rejected Tea Leaf Rewards, please contact Citizen Services. Our Citizen Services TEAm is available to assist with the Loyal Citizen Program Monday-Friday from 8am-5pm Central Time.

 

13) Why can't I see my Tea Leaf Rewards?

You will not see Tea Leaf Rewards if you checked out as a guest and did not create an account. Please create an account using the same email you used when making your purchase. Tea Leaf Rewards earned from your purchase will automatically be added to your account.

 

If you made a purchase using a different email, please note Tea Leaf Rewards are tied to your email address and cannot be transferred.

 

If you have questions, please contact Citizen Services. Our Citizen Services TEAm is available to assist with the Loyal Citizen Program Monday-Friday from 8am-5pm Central Time.